Questions

We find that the following questions are the ones which we are most frequently asked. We have provided them here, with answers, and hope they will help you. Please do not hesitate to contact us should you need any further help or information. Click one of the subjects below to skip find out more…


Customising of our products to sizes which will suit you

Q: Can you alter the size of pieces of furniture in your range to suit the space I need to fill?

tape-squareA: Yes we can. Just check the code for the piece of furniture you like. If it has a tape measure symbol next to it, then we can customise it for you. This means you can change all three dimensions of those products. Relatively minor alterations can be done on this website and the cost will be calculated automatically for you. The first measurement change, width, depth or height, to 20% of the original size (up or down) adds 20% to the unpainted price. A second change adds a further 5% to the unpainted price, and finally, a third change adds another 5%.

Put simply, if you would like to change all three dimensions, you will have added 30% to the listed unpainted price. This is the same whether you increase or reduce those dimensions and if you are having your items painted the extra cost is still worked out based on a % of the unpainted prices.

If you want to add a drawer to a table or a chest, a shelf to a bookcase or wardrobe, or split a wardrobe so that half is hanging/half shelf space – or indeed anything other than minor modifications to sizes – then please contact us for a quote.

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Painting your furniture

Q: Does it cost more for us to specify a special paint colour?

brushA: We charge a flat fee of £25 for this, which includes purchasing a sample of the paint and sending you an actual paint swatch for your approval so that you can see how the antiquing glaze we normally apply affects the chosen colour. If variations are subsequently required these are produced within the same one-off fee. Most makes of paint can be obtained on your behalf but it is advisable to call us to check. We can also provide a lightly distressed finish on either our House Colours or your specific finish if required and again this is included within the £25 fee. Please call us to discuss and/or order any pieces with a finish other than our standard four colours.

Q: When you paint my piece of furniture in the colour I choose, will the colour look the same as it does on the colour card?

A: Not quite. It may look a little darker, because of the antique glaze which we apply – once it is painted – to bring out the features of the piece. Therefore, if you want to choose a special colour, it is wise to choose a slightly lighter one because of this effect. We can omit the glaze if requested, but prefer not to as we feel that it enhances the final look.

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Ordering And Delivery Times

telephoneQ: How will I know if a product is in stock?

A: We do carry large stocks but we are very busy so please do call or email us if you would like an estimate of delivery time. Please note that all painted orders are painted to order, not held in stock!

Q: If a standard item that I want is out of stock, when can I have it?

A: We have deliveries into our warehouse every four to six weeks so hopefully any gaps in the stock are “plugged” by the next delivery! However, if time is critical please let us know so that we can advise. Sometimes products featured in magazines can sell out faster than we can make them and so occasionally the gap may not be plugged quite so quickly.

Q: What are your typical delivery times?

A: If an item is in stock, we should get it to you within seven working days but please allow 2 – 3 weeks extra if you are wanting us to paint the item first. Customised sizes and Bespoke orders take considerably longer to make and so please allow around 12 weeks though this varies according to the nature of the item being ordered and how busy we are at the time of ordering. Fortunately our loyal customers are happy to wait as it means that they are getting precisely what they require and it is often still quicker than searching for alternatives!

Please be aware that large items such as those falling within delivery category D (see below) will require a man and a van type delivery service rather than a pallet or parcel service and so your location will be a factor in determining how quickly we can get your order delivered. However we do have an extensive network of vehicles available to us and so rarely does this cause a significant delay. Once again please do get in touch and we will be happy to discuss the options available.

Q: When will you take money from my credit card?

A: If an item is in stock, we will take 100% from your credit card at point of order. If the item is not in stock, we will take a deposit of 50% from your credit card at the time of order, and automatically charge the balance to your card when the item is ready to ship, unless you tell us you would like to pay by another method.

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Delivery Charges and Methods

Q: How much do you charge for delivery?

truck-squareA: For charges please see the lorry symbol (with the letter A,B,C,D or E next to it) against each of our products.

A means a parcel service. This will cost you £9.
 B is also a parcel service for slightly bigger items, and will cost you £19.
 C could be a parcel service or we will bring it to you ourselves. This is for bigger items again, and we make a charge of £29.
 D means a delivery of our biggest items. Again we will either deliver it to you ourselves or send with a specialist carrier. The basic charge is £39 but here it gets a little more expensive the further you live from our warehouse – however the Nest will calculate this for you. (The charges referred to here apply to Mainland UK. For Highlands and Islands and Export orders please contact us for a quote.) Finally E is for our small accessories so just a nominal £5 charge here (irrespective of how many are ordered).

Only one delivery charge will be made per order NOT per item. If you are ordering items from more than one category the delivery charge will be based on the SINGLE highest charge category that applies to the items you require.

Q: How do you deliver?

A: We do not usually use big lorries, but we do ask you to tell us if there is restricted access at your address. It is also helpful for us to know if somebody is available to help the driver. We contract to deliver your furniture to your front door. The driver will be happy to carry the items over your threshold, but will not be liable for any damage to the interior of your property, howsoever caused. For any items in delivery category D please let us know if you would like a quote for a two man delivery service should help not be available. If you are having a pallet delivery – a service we can offer for some larger items such as chairs and chests of drawers as an economical and fast alternative if you live some distance away for us – then please note the pallet company is only obliged to deliver to the kerbside of your property (although they can usually place on a driveway if this is an option).

Q: What time of day do you deliver?

A: We will always contact you to arrange a mutually convenient day for delivery. If the delivery is a small one, it will be carried out by a parcel carrier who will deliver anytime within normal working hours.
A signature will be required and it is essential that you check the goods to ensure that they are undamaged as claims for transit damage cannot be made if you sign for them as being received in satisfactory condition.
If we do the delivery ourselves, or use a specialist carrier, we can usually be more precise on time, and of course you can specify days and times to avoid. Weekend/evening deliveries are sometimes possible though they may incur an additional charge – please contact us for a quote.

Q: Do you deliver outside of Mainland UK ?

A: We regularly deliver to the Channel Islands, Offshore Islands, and most countries within the EU. For the rest of the world we often dispatch direct from our Workshops as this can save the customer a significant sum of money. So wherever you live please simply drop us an email stating the sort of things you are considering ordering and giving your country and area/zip code and we will come back to you with the best options available.

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ikeaWhen my furniture arrives

Q: Will I need to do any assembly or construction when my furniture arrives?

A: Usually not, and what you might need to do is really very simple:

Self assembly legs: Luckily, as we do not produce flat pack furniture, the only thing we may have to ask you to do is to put on four self assembly legs (if your piece is a desk or table). These are very easy to put on without any tools whatsoever. They come with wing nuts, and as they are numbered individually, it is important that you put the right leg on the right corner.

Please be aware that as most of our furniture, apart from tables (see above), is delivered fully built it is your responsibility to ensure that access is suitable. Contact us if you have any concerns and we can try to advise.

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Handle options

Q: Can I choose which handles I get with my furniture?

ringpullA: On this website you will see a variety of handles on our furniture but most are shown with aged brass effect ring pulls. These are handmade and suit the furniture very well. This type of handle will usually be supplied with all orders unless you have told us otherwise. Alternatives include porcelain or wooden knobs, or we can fit handles supplied by you (painted orders only).  Wardrobes (WD1) are normally supplied with porcelain handles whether painted or not.

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Looking after my furniture

Q: What wood is my furniture made from, is it robust, and is it from a sustainable resource?

A: It is largely, and usually entirely, handmade from a solid hardwood (Mango). The exceptions are our Classic wardrobes and our panelling which are both made from top quality MDF.

Mango is very strong, durable, dense, virtually knot free and hard to dent. It has a fine grain which lends it well to staining or waxing. It is entirely sustainable, first providing the mango harvest for several years, before being recycled into our furniture. It is a natural material and will therefore generally have one or two irregularities. These are characteristics of the wood itself, and the manufacturing process, rather than defects.

Q: What finish would suit my furniture best?

A: As our designs are based on 18th and 19th century originals, a lightly antiqued and/or distressed finish suits our furniture far better than a 21st century mass-produced formica finish look! Again, some prefer waxing or staining.

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Returns

Q: What if I want to return my furniture?

A: We try at all times to please our customers. If you are not satisfied with a product, please notify us within 28 days and return the goods to Scumble Goosie LLP, Griffin Mill, London Road, Thrupp, Gloucestershire, GL5 2AZ. Items will be refunded providing that:
* it is in the same condition as when you first bought it; and,
* you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.

Unfortunately, post and package costs are non refundable and we are not held responsible for returns that do not reach us.

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Finally…

Q: Any other questions?

A: If you have any other questions which are not answered here, please email enquiries@scumblegoosie.com

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